Legal notice

Seller
Atelier Kawakami Akari

Representative
Akari Haba

Address
6-36 Sannoudori Nishi, Seki-shi, Gifu 501-3251, Japan

Phone Number
+81 80-5746-4362

Email
info@atelier-kawakami.com

Support Hours
9:00 AM - 6:00 PM (JST)

Selling Price
The basic price will be used as the selling price (tax included).

Shipping Fees

  • Domestic Shipping (Japan): Flat rate of ¥870 (Free shipping on orders over ¥30,000)

  • International Shipping: Flat rate of ¥5,000 (Free Express Shipping on orders over ¥45,000) Note: For international shipping, applicable customs duties and local taxes (VAT/GST, etc.) are automatically calculated and added at checkout.

Additional Fees
No additional fees other than those listed above.

Delivery Time
Orders are typically shipped within 3-5 business days after order confirmation (payment completion). Estimated delivery after dispatch: 1-3 days (Domestic) / 3-7 days (International) Note: Delivery times may vary depending on social conditions or customs clearance in the destination country.

Payment Methods & Timing

  • Accepted Payment Methods: Credit Cards (VISA, Mastercard, American Express, JCB), Shop Pay, PayPal

  • Payment Timing: Processed immediately upon order completion.

Return Period
Returns are accepted only if you contact us within 14 days of receiving the item. Note: Order cancellations are possible if requested within 15 minutes of order completion.

Refund Policy

  • Returns for personal reasons are accepted only if the item is "unopened and unused."

  • Non-returnable/exchangeable items: Personalized/custom-made items and final sale items.

  • Defective or incorrect items: Please contact us within 7 days of delivery. We will promptly exchange the item or issue a full refund.

  • Special Note for International Shipping: For returns due to personal reasons, customs duties and local taxes (VAT/GST, etc.) collected at the time of order are non-refundable.

Return Shipping Policy

  • Returns for personal reasons: Customers are responsible for return shipping and handling fees (prepaid).

  • Returns for defective/incorrect items: We will cover the return shipping costs.