Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or order confirmation email as proof of purchase.

To start a return, you can contact us at info@atelier-kawakami.com. Customers are responsible for all return shipping costs and arrangements (prepaid).

Return Address: Atelier Kawakami Akari 6-36 Sannoudori Nishi, Seki-shi, Gifu 501-3251, Japan

Please note that items sent back to us without first requesting a return will not be accepted. For international orders, please note that any customs duties and local taxes (VAT/GST, etc.) collected at the time of purchase are non-refundable by our atelier in the event of a return for personal reasons.

Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at info@atelier-kawakami.com. We will evaluate the issue and make it right promptly. (In the case of defective or incorrect items, we will cover the return shipping costs.)

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as:

  • Personalized or custom-made items

  • Final sale items

  • Items that have been used, damaged, or soiled by the customer

Exchanges The fastest way to ensure you get the item you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened and unused.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 16 business days have passed since we approved your return, please contact us at info@atelier-kawakami.com.